Processing times may vary by item. Please read product description for accurate processing times.
For most of our shop, you can expect the following processing times:
*Large custom + made to order items: 2-3 weeks before shipping
*Small custom + made to order items: 5-7 business days before shipping.
*Ready to ship items: 1-3 business days before shipping
With the exception of ready-to-ship items, all items in our shop are created after they are ordered.
In addition to the processing time, please account for delivery time when ordering for your event.
The following are the delivery time frames after it has left our shop:
Smaller items ship via USPS First Class Mail (3-5 business days)
Larger items ship via UPS Ground (4-5 business days)
You are welcome to upgrade to your preferred shipping method at checkout.
If you need your item by a specific date and are unsure about on-time delivery, please send us message at email@example.com.
*Please note that Dear Heart Signs is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.
All items are handcrafted and shipped from Orange County, CA ☀
Yes we do! All ready to ship items are constantly being restocked in the shop.
The only exception would be our exclusive collections + products.
If you have any questions about a product that is out of stock, please send us an email to firstname.lastname@example.org
Totally! We are known for our ability to meet super close deadlines!
If you are unsure if your order or an item you are interested in purchasing will arrive before your event, please don't hesitate to reach out to me! In your email, please include:
- Item desired
- Need by date
- Mailing zip code
*Please note that rush processing is different than rush shipping and will require an additional fee.
You are also welcome to upgrade to your preferred express shipping method at checkout.
When in doubt, email me at email@example.com and I will clarify any doubts or questions you may have!
We do not offer refunds for personalized and custom signs. However, we want to ensure that you are fully satisfied. If there are any issues with your product, please message us within 5 business days of delivery. We would be more than happy to fix any mistakes and/or exchange your sign.
Cancellations or refunds might be available for non-custom orders. A request must be received within 24 hours after purchase.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom Orders
- Personalized Orders
- Digital downloads
Changed your mind? No worries! Exchanges are available for non-custom items only. Items must be returned unopened to qualify for an exchange.
Contact me within: 3 days of delivery | Ship items back within: 7 days of delivery | Request a cancellation or exchange for open order within: 24 hours of purchase
Please note that in the case of an exchange, customers are responsible for any additional shipping costs incurred.
Small items ship via USPS First Class Mail (3-5 business days)
Larger items ship via UPS Ground (4-5 business days)
We are not responsible for damages during delivery, after delivery, or shipping to an incorrectly provided address.
However, if your item was damaged during shipping, please take pictures and send them to me right away so we can begin the claim process with the shipping carrier and start the replacement process. Breakages as a result of client handling is not eligible for a damage claim.
Your refund will be processed as soon as the item is returned back to us. Once we process the refund, please allow up to 7 business days for the refund to be reflected in your bank account.
Ahhh nooooo. We hate it, but it can happen!(very rarely though!)
Sometimes packages get mishandled and signs arrive broken.
Please don't worry! We want to help!
If your sign arrives broken, please send us an email to firstname.lastname@example.org within 3-5 business days of delivery with the following information:
Best contact information: Email or phone number.
Photo/s of damaged sign
Photo of outside packaging
This will allow us to start the claim process with our shipping carrier right away and start working on your replacement.
Please do not file a claim with the shipping carrier directly. We will take care of this process to cover the cost of your replacement. If you have filed a claim directly, your order will no longer qualify for a replacement.
Breakages as a result of client handling is not eligible for a damage claim. If you or someone accidentally broke the sign, please let me know. I will happily provide a discount for your replacement.
Care & Materials
We are so excited that you finally have your sign in your hands!
With your package, we have included an insert with instructions on how to unpack and hang your sign! But just in case, here's a few things you need to know:
If you ordered a laser cut name sign/set or cake topper:
Depending on the size, your signs will arrive adhered to a wooden backing or cardboard backing with masking tape (clear strips for cake toppers).
This ensures that your sign remains secure during delivery! We have shipped thousands of signs worldwide and this has been our most successful packaging method! While mishandling can happen, it is a very rare and our clients rave about the security of our packaging!
To remove the sign from the backing, please lift gently and evenly from all sides working your way towards the center.
This will allow the taping to loosen up and less likelihood of breakage happening.
We don't recommend trying to pull or yank from one side only or your sign could break.
Our laser cut signs are 1/4” in thickness and due to the nature of our signs, they do not come with any hanging hardware.
To hang, we recommend using extra strong 3M command tape and headless nails to hang. If you will be using it with a backdrop, then you can use fish line string!
Please note that laser cut signage is fragile and must be handled with care. Please be sure to fully secure your sign to the wall you will be mounting it on. We recommend that you do not pull or drop your sign. We don't recommend letting children play with them because they will break.
We have developed a really awesome painting technique that really surpasses what you will find elsewhere! We are known for the quality of our signs and our clients rave about our painting skills.
If you are a DIYer, we do offer unpainted options so you always have the option to paint it yourself! But if you have us paint it for you, I promise you won't regret it! ;)
The only exception to this rule would be our unfinished + stained signs. These are cut and pre-sanded for you, but will still have the black soot edging due to the laser cutting.
How to Order
We have various size options to fit your needs! Our laser bed measures 48x36", so size options range up to 48" wide.
To see all of our available sizes, please visit our products page to see what we have to offer. For any custom requests, please send us a message!
Have a different size or large scale project in mind? Please don't let sizing stop you! Email me at email@example.com and let's chat!
Know what you want but not sure how to order? Please don't hesitate to reach out to me! I am always happy to answer any questions.
We have been creating signs since 2015 and have worked on all types of projects!
Let me know what you are working on, a photo of your project/room (if any) or backdrop, any size dimensions you are working with and I can help guide you in the right direction!
Height will vary based on the following factors: Width Size, font, and # of letters in the name or word to be customized.
Some fonts are taller than others. The longer the name, the shorter the height.
For example, the name Christopher in our 24" wide size, font Sydney, would be approx 10" tall. But the name Chris in the same size and font, would be approx 17" tall.If you have any specific questions, please send us a message with the name you wish to customize, ideal size, and font desired.
Didn't find the answer to your question? Email us at firstname.lastname@example.org