What is your processing time?
Processing times may vary by item. Please read product description for accurate processing times.
For most of our shop, you can expect the following processing time:
*Large Custom + made to order items: 2 weeks before shipping
*Small custom + made to order items: 5-7 business days before shipping.
*Ready to ship items: 1-3 business days before shipping
How long does shipping take?
We ship once a week, every Friday at 4pm PST from California, USA.
The following are the delivery time frames AFTER it has left our shop:
Smaller items ship via USPS First Class Mail (3-5 business days) + USPS Priority Mail (2-3 business days).
Larger items ship via UPS Ground (4-5 business days)
If your order is estimated to ship on a Mon-Thurs, it will ship the Friday of that given week. Please take this into account when ordering for a special event. If you need by a specific date, we recommend that you contact us first for date approval.
Ex. Estimated Ship Date 2/16, your order will ship that Friday 2/16
***Please note that Dear Heart Signs is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors. If you have any questions about meeting a specific deadline, please messages us first.
Where does my order ship from?
All items are handmade and shipped from Orange County, CA ☀
Do you restock items?
Yes we do! All ready to ship items are constantly being restocked in the shop.
The only exception would be our exclusive collections + products.
If you have any questions about a product that is out of stock, please send us an email to email@example.com
Can you rush my order?
Totally! We are known for our ability to meet super close deadlines!
If you are unsure if your order or an item you are interested in purchasing will arrive before your event, please don't hesitate to reach out to me! In your email, please include:
- Item desired
- Need by date
- Delivery location
***Please note that rush processing is different than rush shipping. At checkout, you are also welcome to upgrade to a faster shipping option as well.
When in doubt, email me at firstname.lastname@example.org and I will clarify any doubts or questions you may have!
Return and Exchanges
What is your return policy
We do not offer refunds for personalized and custom signs. However, we want to ensure that you are fully satisfied. If there are any issues with your product, please message us within 7 business days of delivery. We would be more than happy to fix any mistakes and/or exchange your sign.
Cancellations or refunds might be available for non-custom orders. A request must be received within 24 hours after purchase.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
What is your exchange policy
Changed your mind? No worries! Exchanges are available for non-custom items only. Items must be returned unopened to qualify for an exchange.
Contact me within: 3 days of delivery | Ship items back within: 7 days of delivery | Request a cancellation or exchange for open order within: 24 hours of purchase
Please note that in the case of an exchange, customers are responsible for any additional shipping costs incurred.
What is your shipping policy?
All items ship via USPS Priority Mail and UPS Home Delivery. We are not responsible for damages during delivery, after delivery, or shipping to an incorrectly provided address.
However, if your item was damaged during shipping, please take pictures and send them to me right away so we can begin the claim process. Breakages as a result of client handling is not eligible for a damage claim.
When will I receive my refund
Your refund will be processed as soon as the item is returned back to us. Once we process the refund, please allow up to 7 business days for the refund to be refllected in your bank account.
My sign arrived broken! What do I do?
Ahhh nooooo. We hate it, but it happens! Sometimes packages get mishandled and signs arrive broken.
Please don't worry! We want to help!
If your sign arrives broken, please send us an email to email@example.com within 3-5 business days of delivery with the following information:
Best contact information: Email or phone number.
Photo/s of damaged sign
Photo of outside packaging
This will allow us to start the claim process with our shipping carrier right away and start working on your replacement.
Please do not file a claim with the shipping carrier directly. We will take care of this process to cover the cost of your replacement. If you have filed a claim directly, your order will no longer qualify for a replacement.
Breakages as a result of client handling is not eligible for a damage claim. If you or someone accidentally broke the sign, please let me know. I will happily provide a discount for your replacement.
Care and materials
What to expect when my sign arrives?
We are so excited that you finally have your sign in your hands!
With your package, we have included an insert with instructions on how to unpack and hang your sign! But just in case, here's a few things you need to know:
If you ordered a laser cut name sign/set or cake topper:
Depending on the size, your signs will arrive adhered to a wooden backing or cardboard backing with masking tape (clear strips for cake toppers).
This ensures that your sign remains secure during delivery! We have shipped thousands of signs worldwide and this has been our most successful packaging method! While mishandling can happen, it is a very rare and our clients rave about the security of our packaging!
To remove the sign from the backing, please lift gently and evenly from all sides working your way towards the center.
This will allow the taping to loosen up and less likelihood of breakage happening.
We don't recommend trying to pull or yank from one side only or your sign could break.
How can I hang my laser cut sign?
Our laser cut signs are 1/4” in thickness and due to the nature of our signs, they do not come with any hanging hardware.
To hang, we recommend using extra strong 3M command tape and headless nails to hang. If you will be using it with a backdrop, then you can use fish line string, twine, or ribbon!
Please note that laser cut signage is fragile and must be handled with care. Please be sure to fully secure your sign to the wall you will be mounting it on.
We recommend that you do not pull or drop your sign. We don't recommend letting children play with them because they will break.
What sizes are available? Can you do any size?
Thankfully, we have various size options to fit your needs! Our laser bed measures 49x35", so size options range anywhere from 6" wide up to 48" wide.
To see all of our available sizes, please visit our products page to see what we have to offer. For any custom requests, please send us a message!
How tall will the letters of my name sign be?
Height will vary based on the following factors:
Size, font, and # of letters in the name or word to be customized. Some fonts are taller than others. The longer the name, the shorter the height.
For example, the name Christopher in our 24" wide size, font Beth, would be approx 10" tall. But the name Chris in the same size and font, would be approx 17" tall.
If you have any specific questions, please send us a message with the name you wish to customize, ideal size, and font desired.
Can you use the same FONT SIZE if I order a First and Middle name?
Yes of course! Normally, first and middle names tend to vary in size so we created a first/middle name set listing specifically with this in mind.
You can find it here.
Both names are always kept proportionate to each other and the widths are adjusted to give you what you pay for. Individual name widths will vary depending on # of letters in each name, but the height will always be kept proportionate. Size options reflect total width between both names, side by side. So if you are selecting our 24" per name option, then your total width between both names will be 48" total, but the actual sizes between both names will vary. For example, the name "penelope" would be 29" wide & the name "grace" would be 19" wide for a total of 48" between both names.
What size would you recommend for my project?
Know what you want but not sure how to order? Please don't hesitate to reach out to me! I am always happy to answer any questions.
We have been creating signs for over 5 years now and have worked on all types of projects!
Let me know what you are working on, a photo of your project/room (if any), any size dimensions you are working with and I can help guide you in the right direction!
Will my painted laser cut sign show the black edges?
I can proudly tell you that in the past 5 years, we have developed a really awesome painting technique that really surpasses what you will find elsewhere! We are known for the quality of our signs and our clients rave about our painting skills.
We offer our signs in both unfinished + unpainted options, so if you are a DIYer, you always have the option to paint it yourself! But if you have us paint it for you, I promise you won't regret it! ;)
Of course, the only exception to this rule would be our unfinished + stained signs. These are cut and pre-sanded for you, but will still have the black soot edging due to the laser cutting.